首页创建包裹单出口报关托盘/大货询价运费价格运输单号查询HS Code 查询帮助中心API 文档
免注册也可出单,但不会保存寄/收件信息。创建账号可自动保存地址并快速复用。
Help Center/Pickup service

DHL pickup: why the pickup address must come from the customer order

Explains why pickup should use the real customer-entered address instead of a fixed platform location.

Updated: 2026-06-11
Important notice
This article provides shipping, customs and HS code support information only. It does not constitute customs, tax or legal advice. Please verify the final code and declaration content yourself before submission.

Business reason

Pickup is requested by different customers, and the actual pickup location may be completely different from the platform’s own address.

If the platform address is reused by mistake, pickup may fail, drivers may go to the wrong place, and customers will complain.

Implementation principle

Store the pickup address during order creation and offer a quick 'same as sender' option.

When creating the DHL pickup order later, always read the pickup address from that order instead of from an internal account location list.