Sparkasse Celle-Gifhorn-Wolfsburg, IBAN: DE60 2695 1311 0161 6616 32, BIC: NOLADE21GFW.

Email: info@sendlabel.de

Phone: +49 151 4581 6823

We process personal data to operate our platform for collecting shipping data, ordering/creating shipping labels, and providing tracking and document downloads such as labels, QR codes and invoices.

The legal bases include in particular Art. 6(1)(b) GDPR (contract performance / pre-contractual measures), Art. 6(1)(c) GDPR (legal obligations such as tax and commercial retention duties), and Art. 6(1)(f) GDPR (legitimate interests such as abuse/fraud prevention, IT security and error analysis).

Depending on your use of the platform, we may process: account data (email address, password hash, login data); shipment data (sender/recipient name, address, optional email/phone, parcel details, and customs data for international shipments); order and payment data (order status, amounts, currency, payment references such as Stripe checkout/payment references); communication data; and usage/technical data such as IP address, timestamps, device/browser information and server logs.

To provide our services, we use service providers and transfer data where necessary, for example to shipping carriers (such as DHL Paket, Deutsche Post International, DPD), payment providers (such as Stripe), hosting/IT providers, and email delivery providers.

Some service providers may process data outside the EU/EEA. In such cases, we ensure appropriate safeguards pursuant to Art. 44 et seq. GDPR, for example standard contractual clauses where required.

We store personal data only for as long as necessary for the stated purposes. Order and invoice data are retained in accordance with statutory retention periods (usually 6 or 10 years). Log data is generally stored for a limited period and then deleted or anonymized. Session data is time-limited, and password reset tokens are valid only briefly and are removed after expiry.

We primarily use technically necessary cookies or similar technologies to operate the platform, for example for login sessions and security. Tracking or marketing cookies are only used where legally permitted and, where required, with consent.

Under the GDPR, you have rights including access, rectification, erasure, restriction of processing, data portability, objection to processing based on Art. 6(1)(e)/(f) GDPR, and withdrawal of consent with effect for the future.

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR (Art. 77 GDPR).

We implement appropriate technical and organizational measures to protect your data against loss, manipulation and unauthorized access.